Heating in Salt Lake & Bountiful

CustomerReviews

Join the countless satisfied customers who have experienced exceptional service and top-notch HVAC solutions from our dedicated team at Genuine Comfort.

 
 
 
 
 
 
 
  
 
 
  
 
 Barbara Schuster 
 
27/12/2023
 
 
  
John was great! He fixed the issues, helped us understand how to help prevent them in the future and charged fairly. Recommended!
  
 
  
 
 
  
 
 Rose Marie Murray 
 
15/12/2023
 
 
  
Thought I might have to replace my 24 year old furnace, but John did an excellent job and took the time to diagnosis the problem, which luckily had an inexpensive fix. When I do need a new furnace, I'll be calling Genuine Comfort!
  
 
  
 
 
  
 
 Jason Saetrum 
 
11/12/2023
 
 
  
I highly recommend signing-up for annual service for AC (Spring) and Furnace (Fall) by Genuine Comfort. For example: During the annual service this year, John W. saved me from needing a whole new furnace by finding a small crack that was leaking condensation, which could have resulted in significant problems. He takes pride in his work, treats my furnace as if it was his own, and clearly communicates what is going on. I have consistently experienced the same level of service from all their team members, and I choose to continue their annual service year after year. Worth every penny and peace of mind!
  
 
  
 
 
  
 
 Robert Deboer 
 
13/11/2023
 
 
  
The technician, John, who performed our fall tuneup was great. I like to watch the people providing most services we have done and he had no problem with me looking over his shoulder.  He told me what he was doing and earned my trust in what he said and recommended. I will definitely have them return.
  
 
  
 
 
  
 
 Alyssa Mortensen 
 
23/08/2023
 
 
  
John W is AMAZING. He’s come to my house multiple times for different issues. Teaches me different things I need to know for future issues. Very knowledgeable and professional as well as reasonably priced. Genuine comfort is my GO TO for HVAC help.
  
 
  
 
 
  
 
 Stout Family 
 
20/04/2023
 
 
  
I can't give enough praise to Genuine Comfort and all the staff there.  We needed an entire new Heating & AC system as ours was 16 years-old and I did A LOT of research and calling around for estimates & advice.  Tony answered dozens of questions that I had and never tried to upsell me.  He replied quickly to multiple texts and phone calls and followed up with me often without being pressuring.  He gave me an incredible deal for a great system (and believe me, I did my research!) and I couldn't be more pleased.  The team that came out to install (Mark, Konnor & Ryan) were professional, curteous and quick.  They laid down liners to protect my carpet and kept me in the loop of what they were doing and how long it would take.  They were friendly and great at thier work...what more could I ask for?!   We're happy with our system and especially happy with the value!  And then to get a 'thank you' in the mail from them several days later?  This company has my business :).
  
 
  
 
 
  
 
 Scott Carter 
 
16/01/2023
 
 
  
Kobe and BJ were very helpful! Very quick and friendly. Works great.
  
 
  
 
 
  
 
 Rachelle Wilkinson 
 
18/11/2022
 
 
  
John was super nice and answered all the questions my grandpa had as well as showed him everything he was doing. He stayed and made sure the heater was working properly after I set the schedule. Very professional and highly recommend using this company for any of your HVAC needs. Thanks again!
  
 
  
 
 
  
 
 Roger Conklin 
 
05/08/2022
 
 
  
The very best!
Owner came by first thing to be sure I was ready and confirmed what his technicians would be performing.

Technicians great! They were quick, tidy and polite. Double checked to be sure I was pleased when everything was completed.

Owner called next day to ensure everything was operating as I though it should.

Recommend this company to everyone.